Shipping & Delivery Policy

This Shipping & Delivery Policy applies to the use of the RiderBook application and the purchase of subscription plans.

RiderBook is a software product owned, developed, and operated by softnent.

1. Digital Service Delivery

RiderBook is exclusively a digital software-as-a-service (SaaS) application designed for mobile devices. We do not manufacture, sell, or distribute any physical products.

Because RiderBook is entirely digital, no physical goods are shipped or delivered to your address. Therefore, standard shipping rates, physical delivery times, and physical return policies do not apply to your use of this service.

2. Subscription Activation

Upon successfully purchasing a subscription via our payment gateway (Cashfree Payments), your digital subscription is activated immediately in our backend systems.

• Immediate Access: You will instantly regain access to premium features (such as adding new trips, generating invoices, and viewing advanced analytics) across all your logged-in devices.
• Activation Delays: In rare cases, there may be a delay of a few minutes due to network latency between your bank and our payment processor. If your subscription is not active within 30 minutes of a successful payment deduction, please contact our support team.

3. Account Synchronization

Your subscription is tied to your RiderBook user account, not your physical device. If you lose your phone or switch to a new device, simply log in with your existing account credentials to continue accessing your active subscription.

4. Contact Us

If you experience any issues with the digital delivery or activation of your subscription, please reach out to our team:

• Company: softnent
• Product: RiderBook
• Email: hello@softnent.com
• Phone: +91 88668 00811