Refund & Cancellation Policy

Last Updated: July 16, 2026

This Refund & Cancellation Policy explains the terms under which users can request refunds for subscriptions to RiderBook.

RiderBook is a software product owned, developed, and operated by softnent.

1. Subscription Purchases

RiderBook offers premium features under a subscription model (1 Month, 3 Months, 6 Months, 1 Year, or 2 Years). Since we provide a fully functional free trial period for new users to evaluate the software, all subscription purchases made after the trial are considered final and non-refundable under normal circumstances.

2. Refund Eligibility

Refunds are strictly governed and are only eligible under the following specific conditions:

  • Technical Failure: If a technical issue on our end prevents you from accessing the service entirely for more than 7 consecutive days, and our support team is unable to resolve it, you may be eligible for a pro-rated refund.
  • Duplicate Payment: If your account is accidentally charged twice for the same subscription period due to a system error or a failure at the payment gateway (Cashfree Payments).

3. Non-Refundable Cases

We do not issue refunds for the following scenarios:

  • Change of mind after a subscription is purchased.
  • Lack of usage of the app during the active subscription period.
  • Failure to read the feature list or misunderstanding the app’s purpose.
  • Failure to manually cancel your account (if you simply delete the app without deleting your account data).

4. Cancellation

Because RiderBook currently does not use auto-renewing subscriptions, there is no need to formally "cancel" a recurring billing profile. Your subscription will simply expire at the end of your billing cycle. Once expired, you will lose access to premium features until you manually purchase a renewal.

If you wish to completely delete your account data before the subscription expires, you may do so from the App settings, but no pro-rated refunds are issued for early termination.

5. Dispute Handling

If you believe you have been incorrectly charged, please contact us before filing a dispute with your bank. Fraudulent chargebacks may result in immediate suspension of your RiderBook account and a permanent ban from Softnent services.

6. Contact Support

If you meet the criteria for a refund or have questions regarding billing, please reach out to our billing team within 7 days of the transaction:

  • Company: softnent
  • Product: RiderBook
  • Email: hello@softnent.com
  • Phone: +91 88668 00811